AI Customer Service, as a Service
For two years, an AI has been quietly working inside Propman Living. It is the voice on the intercom, the chat that answers a maintenance question at 11pm, the assistant that reads a lease clause back in plain language. Most residents never notice they are talking to it.
We are now opening that same engine to other property technology companies — as a service you can plug into, or a platform you can run on.
Two ways to plug in
Every partner starts from one of two places. Both end at the same AI engine.
Path 1 — Bring your own system
You already run a product
Keep it. Integrate through a scoped API key: send us the conversation along with your own tools and knowledge bases, and the AI answers grounded in your documents — lease terms, estate handbooks, booking policies. It can also call back into your system to act: issue an access code, log a ticket, check a booking.
Your product, your brand, our AI engine.
Path 2 — Run on Propman
You don't have a system yet
Use Propman end to end. The full Propman platform — resident app, WhatsApp, voice — ships with the AI already built in. Nothing to build, nothing to host, no integration project.
Be live in days, not quarters.
What you get either way
Agent AI is built on frontier large-language models, packaged for property management. It is not a generic chatbot with a property skin — it grew up solving property problems.
Answers from your documents
Bring lease terms, SOPs and estate handbooks into a managed knowledge base. Answers are grounded in what you provided — not generic guesses.
Every channel, one integration
The same assistant is reachable by phone, WhatsApp and in-app chat. You integrate once; residents choose how to reach it.
Action, not just conversation
Through scoped tool calls, the assistant can issue an access code, log a maintenance ticket or check a booking slot — directly in your systems.
Zero AI infrastructure to run
No model operations, no vector database, no voice pipeline to maintain. You call an API; we run the stack.
How it fits together
Both paths reach the same central AI service. Partners with their own product connect over an authenticated API and receive scoped tool calls back into their system; partners without one run on the Propman Living platform, where the service is already wired in.
Who benefits
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Today, shipping an in-product assistant means months of AI engineering and infrastructure work. With Agent AI, you ship a branded assistant inside your product in weeks, grounded in your customers' own documents.
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Today, device data sits in a dashboard nobody opens after the first week. With Agent AI, anyone can ask in plain language — "who accessed unit 14C today?" — and get an answer or an action.
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Today, agents spend half their time on the same booking and payment questions. With Agent AI, routine calls are deflected to the assistant, and agents handle only what truly needs a human.
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Today, issuing a temporary access code means a support ticket and a wait. With Agent AI, the assistant issues it directly — scoped, logged and instant.
How integration works
For Path 1 partners: authenticate with a scoped API key issued per company. A single request carries the conversation, the question, and which knowledge bases or tools the assistant may use for that call.
POST https://api.propman.io/agent/v1/respond
Authorization: Bearer <partner_api_key>
{
"conversation": [ ... ],
"input": "Tenant asks: what's the pool booking deadline for unit 5B?",
"knowledge_base": "estates_handbook",
"tools": ["booking_lookup"]
}
Illustrative — final request/response shape confirmed at onboarding.
Where this works
Voice
Phone calls in and out. A caller asks naturally; the assistant answers or routes the call.
Residents and customers message the assistant directly — no app required.
In-app chat
Embedded inside your own product. Same brain, your interface.
Already running in production
This isn't a lab demo. The same AI service is fielding real resident conversations across Propman Living's estates today. Propman is customer #1 — we're simply opening the door. That includes usage-quota enforcement: the same engine already governs every estate's monthly AI usage in production, so partner quotas extend a proven mechanism, not one built from scratch.
10,000+
messages exchanged with residents and users
1,000+
residents and users served
24/7
always on — voice, WhatsApp and in-app chat
Security & control
-
Issued and revocable independently for each company.
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The same monthly quota engine already governing every estate's AI usage extends to cover each partner, so cost and access stay predictable on both sides.
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A partner only reaches the knowledge bases and tools it has been granted.
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Every request logged against the partner and the conversation it came from.
Early access partner program
We're onboarding a small number of property technology partners ahead of general availability. Whether you're bringing your own system or starting from zero, there's a path for you.
Tell us which fits: Path 1 — you have a product and want our AI engine inside it, or Path 2 — you want the full Propman platform, AI included, running for your customers.
📧 Email us at: hello@propman.io
Propman
Smart Property Management, Powered by AI.
MCP-Ready. OpenAI-Compatible. Built for the Future.